EE
EE – 2016 – 2018
‘Bringing Personal Care to Life’
100%
This course will help me in my role 100%
The content will also help me outside of work 100%
My self-awareness & confidence has improved The Brief
One of the most advanced digital communications companies in the UK, EE were already recognised for having a good culture, but like all great organisations, they wanted to improve. They created a new vision; to develop Leadership Mindsets to bring their Personal Care strategy to life and committed to offering all Directors, Managers and Team Leaders in our core Mindset & Attitude development.
“Thank you again for all you and your teams’ hard work and wonderful help – you played a very important part in the great results we showed today”
Nick Lane MD EE Customer Care 2018
What we did
- Developed a programme of work covering all levels of the EE Leadership Team
- Delivered an experimental programme to over 500 people in Customer Contact Centres across the UK & Ireland
- Partnered with the EE in house training team at Team Leader level, developing their skills to coach, motivate and inspire
Results
In 2018, EE’s focus on culture was recognised with the award of 1st place in the Sunday Times best big company to work for.
A fantastic achievement which showed how a shift in Mindset and Attitude can improve both culture and performance.
Feedback
“A massive thank you from me, you have all contributed to deliver my vision & passion which I shared with Wiseheart! We should all be proud.”
Ketan Hindocha Customer care Director
“You have made us a greater team. Truly insightful – science & facts married with experience & sharing. LOVED IT!”
Senior Operations Manager
“Thank you again for all you and your teams’ hard work and wonderful help – you played a very important part in the great results we showed today”
Nick Lane MD EE Customer Care 2018
“Wow, this really is personal. And it’s brilliant. It’s just what we need right now. I have learned so much. Thank you”
EE Team Leader
Tesco
Building on our delivery of the Living Service programme to further enhance customer satisfaction “Because they feel more informed, listened to and valued they are inspired to contribute more." Ian Naylor – Head of Dundee Customer Service Centre
Sawdays
Reinvigorating and empowering the whole team at a small, employee-owned business 100% positive feedback “I had no idea how profound the Wiseheart work would be.” Mike Bevens, MD
EE
Improving leadership mindsets and bringing a culture of personal care to life. 100% positive feedback “You played a very important part in the great results we showed today” Nick Lane MD EE Customer Care